Dignity Health REP MED OFFICE LEAD - SJMG in STOCKTON, California
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation,is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph’s Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, gastroenterology, neurology, colon and rectal surgery, urology, general surgery, psychiatry, and radiation oncology.
The Medical Office Representative Lead position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative Lead may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative Lead may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
High School diploma or equivalent
Excellent interpersonal, organizational and customer service skills are essential
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
Six (6) month's experience in an outpatient setting as a Medical Office Phone Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Health Information Associate within Dignity Health Medical Foundation
Familiarity with an electronic practice management system is preferred
Experience with multi-line phones/ACD phones preferred
Medical terminology preferred
This position is represented by SEIU-UHW
The ideal candidate may work Saturdays to support the Saturday clinics
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If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2018-54830
Employment Type Full Time
Department Contact Center
Hours / Pay Period 80
Facility Dignity Health Medical Group Stockton
Standard Hours 8-5pm