City of Stockton, CA FIRE TELECOMMUNICATOR II - Lateral in City of Stockton, California

FIRE TELECOMMUNICATOR II - Lateral

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FIRE TELECOMMUNICATOR II - Lateral

Salary

$4,319.88 - $5,545.58 Monthly

Location

City of Stockton, CA

Job Type

Classified

Department

Fire

Job Number

0318-03975

  • Description

  • Benefits

  • Questions

DEFINITION

LATERAL TRANSFER RECRUITMENT

MONTHLY SALARY RANGE:

$4,319.88 - $4,541.53 - $4,774.25 - $5,018.06 - $5,275.17 - $5,545.58

FLSA Status: Non-Exempt

The vision of the Stockton Fire Department is "community service with excellence." The Stockton Regional Fire Communications Center provides fire dispatch services to the cities of Stockton, Lodi, Manteca, and Tracy and the Lathrop-Manteca Fire District. The Center dispatches to a population exceeding 600,000 people in the San Joaquin Valley of Central California.

Stockton Fire Telecommunicators work a 24-hour rotational shift (on 1 day, off 1 day, on 1 day, off 1 day, on 1 day, off 4 days).

The Stockton Fire Emergency Communication Dispatch Center is an accredited Center of Excellence as recognized by the National Academy of Emergency Dispatch.

Incumbents in this position are included in the Civil Service System and are in a "for cause" employment status represented by the Stockton City Employees Association Bargaining Unit. (Classified/Represented).

This recruitment is being conducted as an Lateral Transfer recruitment. Current full-time regular status (at time of application) City of Stockton employees may apply for this position as a promotional opportunity and successful candidates will be placed on a promotional list. All other candidates may apply for this position as an open competitive opportunity, and successful candidates will be placed on an open list. The appointing authority will have the option of requesting names from the promotional list, the open list, or a combination of both. These lists may be used to fill future vacancies.

Prior to appointment, eligible candidates will be required to submit to and successfully pass a medical examination, drug screen, and background investigation, which will include fingerprinting.

This is NOT an entry-level dispatch position. It requires public safety dispatch experience, appropriate certificates, and a typing certificate.

The Stockton Fire Emergency Communication Dispatch Center does not dispatch private ambulance units.

Under general supervision, receives telephone calls for emergency and non-emergency fire, medical and related services and dispatches fire department resources, private ambulance units, and personnel. Performs related work as assigned.

CLASS CHARACTERISTICS

Fire Telecommunicator II is the experienced class in this series, competent to perform varied emergency and non-emergency telephone and radio communications and dispatching duties assigned. This class is distinguished from Senior Telecommunicator in that the latter is able to function as the acting as supervisor, assists the Telecommunications Supervisor with management-related projects as assigned, and performs as the primary trainer for new employees.

PRINCIPAL DUTIES (Illustrative Only)

  • Receives and evaluates incoming calls from the public as well as public agencies for routine and emergency medical and fire incidents.

  • Enters information received in the computer-assisted dispatch system, logs incident information and completed required forms.

  • Dispatches Paramedics and/or EMT's as well as private ambulances to medical emergencies.

  • Dispatches fire suppression apparatus and personnel to fire emergencies; maintains radio communications and assists with further dispatches or supplies requested information.

  • Operates multi-channel radio systems, monitors multiple radio channels simultaneously.

  • Assists callers in methods of handling medical emergencies prior to the arrival of dispatched emergency personnel using established EMD protocols.

  • Receives incoming calls for public works and utilities after normal business hours and on weekends; notifies appropriate public works and utilities personnel of calls for service.

  • Prepares and/or types reports and records.

  • Assists with related projects as assigned.

MINIMUM QUALIFICATIONS

Education/Experience:

Possession of a high school diploma or GED; and two years of experience in fire or public safety dispatching.

Typing Certificate:

Applicants must submit a signed and dated copy of a valid Typing Proficiency Certificate, two years old or less, for at least 35 NET words per minute no later than five days after application.

Typing certificates may be submitted via one of the following:

* Electronically attach a scanned copy to your application; or * Email to recruitment@stocktonca.gov * Mail/hand deliver to 400 E. Main Street, 3rd Floor - Human Resources, Stockton, CA 95202 Attn: Sharon Fite

The Typing Proficiency Certificate must specify the total number of gross words per minute typed, number of typing errors, and the net typing speed for a 5-minute timed evaluation. The Typing Proficiency Certificate must be an unaltered copy from a government agency, business college, public school, or other recognized agency that regularly tests and issues certificates of typing skills, and must be on their official letterhead. We regret that we are unable to accept typing certificates issued from an on-line testing source. (Failure to submit a valid certificate will result in rejection from the exam process.)

For more information on typing certificates, click here:

http://www.stocktongov.com/government/departments/humanResources/applicationGuide/typeCertificate.html

Other Requirements:

  • Must be willing to work twenty-four hour fire service shifts and work mandatory overtime shifts when necessary. Shift schedule will include weekends and holidays.

  • Must successfully complete a background investigation and a California Department of Justice fingerprint clearance.

  • Must possess and maintain a valid CPR card (American Heart Association BLS-C or equivalent).

  • Must possess and maintain a valid National Emergency Medical Dispatcher (EMD) certification.

  • Must possess Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency at the time of appointment. Continuous accreditation is required as a condition of continued employment with the City of Stockton. Failure to comply with San Joaquin County Emergency Medical Services Agency regulations pertaining to EMS Dispatcher Accreditation may result in termination of employment.

Knowledge of:

  • Basic terminology used in fire and related emergency radio and telephone communications;

  • Basic medical terminology and illnesses;

  • Operation of communications equipment, including telephone, radio, computer and related systems; and

  • Basic record keeping principles and practices.

Skill in:

  • Memorizing codes, names, locations and other detailed information;

  • Assessing and prioritizing emergency situations;

  • Attending to multiple activities and sources of input simultaneously;

  • Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand;

  • Remaining calm and making rapid and sound independent judgments in stressful emergency situations;

  • Communicating tactfully and effectively with public, public safety personnel and others;

  • Operating complex radio and telephone systems;

  • Operating computer keyboards and related equipment and typing at a speed of 35 words per minute;

  • Following oral and written instructions;

  • Reading and interpreting street maps; and

  • Performing routine clerical and record keeping duties.

Ability to:

  • Learn City and Fire Department dispatching codes, policies and procedures.

The Examination:

Qualified candidates will be invited to continue in the examination process, which may include a rating of training and experience, weighted 100%. To achieve a place on the eligible list, candidates must receive a minimum passing score of 70%. The City reserves the right to utilize alternative testing methods if deemed necessary. In the event of identical ratings, names will be arranged in the order of application date and time, and, if the same, then arranged alphabetically.

ALL APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRES MUST BE COMPLETED FULLY AND SUBMITTED ON AN OFFICIAL CITY OF STOCKTON APPLICATION FORM. LATE OR INCOMPLETE APPLICATION MATERIALS WILL BE REJECTED AND CANNOT BE REVISED AFTER SUBMITTAL ON OR BEFORE THE FINAL FILING DATE. THE REQUIRED TYPING CERTIFICATE MUST BE SUBMITTED NO LATER THAN 5 DAYS AFTER SUBMISSION OF YOUR APPLICATION; FAILURE TO SUBMIT THIS CERTIFICATE BY THE DEADLINE WILL RESULT IN REJECTION OF YOUR APPLICATION. POSTMARKS, FACSIMILES, AND PHOTOCOPIES OF THE CITY'S EMPLOYMENT APPLICATION WILL NOT BE ACCEPTED. RESUMÉS ARE WELCOMED BUT SHOULD BE SUBMITTED AS ADDITIONAL INFORMATION ONLY. PLEASE DO NOT STATE "REFER TO RESUME".

The information in this announcement concerning the terms and conditions of employment does not constitute either an express or implied contract, and these provisions are subject to change.

NOTE:

  • After on-line submittal, immediate notification will appear on your screen indicating your application has been received. Please print this as confirmation of application submittal.

  • It is the applicant's responsibility to ensure a correct email address is provided and that correspondence is being received.

  • NeoGov.com: Some email accounts have been known to place these e-mails in the spam/junk folder. Please check your email folders or accept e-mails ending with neogov.com.

In accordance with California Government Code section 3100, et seq., all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.